All visits that fall on a Bank Holiday will be on request and charged at double time. Please enquire ahead of time. 

Weekend rates of time and a half will apply.

All visits that are further than 3 miles from our starting point will be charged at the 

current National Rate.

Any Emergency visit that requires us to visit on the same day will be charged at double time.

All client led cancellations will be charged at full rate unless cancelled 24 hours prior to 


In the unlikely event Caring Connections has to cancel an appointment less than 24 hours 

prior to scheduled visit, we will provide one hour’s visit free of charge.

Any food prepared on site or brought in to be consumed is consumed at the clients own 


External chores will be charged mileage at the pro rata hourly rate. We are happy to 

perform external chores within your allocated time slot, mileage will be charged at the 

current National Rate.

Whilst every care will be taken, Caring Connections will not be held responsible for any 

accident or injury that may occur when we are in attendance at the Client’s property or 

during an outing with Caring Connections.